TOURSUA

Distance Sales Agreement

1. WHY ARE THE SAME TOURS MORE EXPENSIVE AT HOTELS, TRAVEL AGENCIES OR OTHER COMPANIES? ARE THERE ANY EXTRA CHARGES?

No. You will never be charged any surprise fees beyond the price shown during your reservation. Some tours may have a transfer fee. If a transfer fee applies, it is clearly displayed together with the adult and child prices as soon as you select your hotel.

Many of our guests ask us the same question:

"The hotel sells the same tour for €70-80. Why is it only €30-35 on TOURSUA?"

The answer is simple. TOURSUA works directly with trusted local tour providers, eliminating unnecessary intermediary costs.

In fact, many large tour companies purchase exactly the same tours from the very same local tour providers. In most cases, the difference is not the tour itself, but the platform through which you book it.

Whether you join the tour with TOURSUA or pay two or three times more elsewhere;

The transfer vehicle is the same.

The tour itself is the same.

The boat, jeep, buggy, quad, rafting equipment and other vehicles are the same.

The tour program is the same.

The lunch is the same.

The guide service is the same.

In short, the tour doesn't change — only the price you pay.

Our goal at TOURSUA is to offer the same quality experience with transparent pricing and without unnecessary intermediary costs.

2. WHY SHOULD I SELECT MY HOTEL FIRST ON THE HOME PAGE?

TOURSUA works with more than 1,700 hotels, 34 different regions and over 40 trusted tour providers across approximately 240 km of Antalya's coastline.

When you select your hotel on the home page, the system automatically shows only the tours that offer free or paid transfers from your hotel. This helps you find the right tours quickly without seeing tours that are not available for your location.

3. DO I NEED TO CREATE AN ACCOUNT TO MAKE A RESERVATION?

No. You can make a reservation without creating an account.

However, only registered members can benefit from exclusive discounts, bonus points and other membership advantages.

4. DO I NEED TO PROVIDE MY CREDIT CARD INFORMATION WHEN MAKING A RESERVATION?

No. TOURSUA never asks for your credit card information during the reservation process.

You simply make your reservation and pay safely on the day of your tour.

5. WHEN DO I PAY FOR MY TOUR?

You can complete your reservation today.

The total tour price is paid on the day of the tour, either in the transfer vehicle or at the tour departure point, in cash or by credit card.

6. IS THE PRICE I SEE THE FINAL PRICE?

Yes. The price displayed on the tour page never changes during the reservation process. There are no hidden fees or unexpected costs.

Some tours may include a transfer fee. If applicable, this fee is clearly displayed together with the adult and child prices immediately after you select your hotel.

You will always know the total amount before completing your reservation.

7. IS HOTEL TRANSFER INCLUDED?

Transfers are included for the regions specified on each tour page.

Some tours may require an additional transfer fee. If so, the transfer fee is clearly shown before you complete your reservation, as soon as you select your hotel.

8. I CAN'T FIND MY HOTEL. WHAT SHOULD I DO?

Simply contact us via WhatsApp.

Our team will check your hotel and help you as quickly as possible.

9. CAN I SEE MY PICK-UP TIME BEFORE MAKING A RESERVATION?

Yes.

As soon as you select your hotel, your exact hotel pick-up time is displayed automatically in the reservation form.

For tours with multiple departure sessions, such as Quad Safari or Buggy Safari, your pick-up time is updated automatically according to the session you choose.

This allows you to know your transfer time before completing your reservation.

10. WHAT HAPPENS AFTER I COMPLETE MY RESERVATION?

Your reservation is instantly recorded in our system and forwarded to the tour provider.

Once confirmed, it is included in the provider's daily operational schedule.

11. CAN I CANCEL MY RESERVATION?

Yes.

If you made your reservation as a registered member, you can log in to your account and cancel it yourself from the My Reservations section.

If you made your reservation without creating an account, simply contact us via WhatsApp and our team will assist you.

12. CAN I CHANGE MY RESERVATION?

Yes.

If you need to change your tour date, the number of participants or any other reservation details, simply contact us.

We will be happy to assist you, subject to availability.

13. ARE THE TOURS RELIABLE?

Yes.

TOURSUA works only with trusted and carefully selected local tour providers. We continuously monitor service quality and customer satisfaction to ensure every guest enjoys a safe and enjoyable experience.

14. WHAT HAPPENS IF MY TOUR IS CANCELLED?

If a tour is cancelled due to bad weather or operational reasons, we will offer you an alternative date whenever possible.

If the alternative date is not suitable for you, your reservation will simply be cancelled.

Since TOURSUA does not collect payments during the reservation process, you do not need to wait for a refund.

15. WHAT ARE BONUS POINTS?

Registered members earn bonus points after participating in tours.

You can use your accumulated bonus points as a discount on your future reservations.

16. HOW DOES THE REFERRAL CODE SYSTEM WORK?

If you use another member's referral code when making your reservation, you receive a discount.

At the same time, the owner of the referral code earns bonus points in their account.

17. HOW WILL YOU CONTACT ME AFTER MY RESERVATION?

If necessary, we will contact you using the phone number you provided during your reservation.

Depending on the situation, we may contact you via WhatsApp or by phone.

For this reason, please make sure your contact information is correct.

18. WHERE SHOULD I WAIT ON THE DAY OF THE TOUR?

Unless otherwise stated, your transfer vehicle will pick you up at your hotel's main entrance or security gate.

There is no need to wait in the hotel lobby.

19. CAN I MAKE A LAST-MINUTE RESERVATION?

Yes.

However, for tours taking place the following day, we recommend completing your reservation before 9:00 PM whenever possible.

After this time, many tour providers begin preparing the next day's operational schedule. As a result, reservation availability may become limited, and confirmation may depend on remaining availability.

20. WHY SHOULD I CHOOSE TOURSUA?

TOURSUA offers transparent pricing, no credit card requirement during the reservation process, trusted local tour providers, support in 19 languages, a bonus points system, and free membership benefits.

With TOURSUA, you can plan your holiday with confidence, knowing exactly what you are booking and what you will pay.